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Successful
companies treat customer service as a top priority. But does
your customer service strategy translate to success for your
customers? Do they believe that they are central to your success?
Your customers, when in contact with your company, might get
someone who can provide a response, but who really knows very
little about the customer themselves. Customer support, customer
fulfillment and integrated customer programs separately can
provide important information, but when woven together, they
serve the customer as a whole and provide true intimacy to the
relationship. Being weak in one area can mean poor customer
service overall, and a loss of credibility with the most important
asset of your business.
So what is exceptional customer service?
- Making sure there are no loose ends in all customer communications
- Confirming that all customer issues are resolved, whether
technical, administrative or financial
- Fulfilling customer expectations by delivering the highest
quality products and services, on time
- Giving customers the necessary access to their own account
status
Furthermore, exceptional customer service is providing all of
the above seamlessly and at a consistently high level.
Exact Software delivers the tools that make customer intimacy
an integrated part of your business, including:
- Centralized,
detailed views of all your customers, including their own
self-service history, financial transactions, support issues,
and any workflow or activity that has affected them
- Self-service
capabilities for your customers, partners, vendors and suppliers
to actively and privately manage their own accounts
- Workflow
and document management that enable integrated, closed-loop
communication between you and anyone associated with your
company, aligning your customer service resources and projects
Retaining
your customers and suppliers means maintaining your connections
to them without slipping up. Let Exact show you how customer
service can be a differentiator that gives your customers
no reason to go anywhere else, and by making them a truly
active, connected part of your business.
back
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 JobBOSS compatability |
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New Information for JobBOSS Customers Encountering Type Mismatch Error in JobBOSS Reporting After Installing MS Security Update
Microsoft has published an update regarding the issues you may be experiencing related to the latest Internet Explorer Security Updates. While Microsoft acknowledges there is a problem, they are still working on a permanent solution for their user. The workarounds that Microsoft suggests are not applicable or viable for Exact Software customers, so Exact customers may consider waiting to install the IE Security updates until Microsoft has a permanent solution. You may reference Microsoft's published Knowledge Base article at: http://support.microsoft.com/kb/976749.
The Exact Software team will continue to work with Microsoft to resolve as quickly as possible. Keep checking back for future updates. If you have questions regarding this error, contact us by emailing us on support@mi3.co.za. (02 Novermber 2009)
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Contact Us |
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Need to get in touch with us? |
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info@mi3.co.za |
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+27 11
325-6997 (T) |
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+27 11
880-7361 (F) |
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